BT21 Hooded U-shaped Plush Neck Pillows Cushion

Updated: June 1, 2021

We understand that when you make an order, you want your merch as quickly as possible and we will do our best to make that happen! Most of the items we sell will ship quickly and be at your door fast. We Partnered and operate three distribution centers, one in South Korea, one in India & one in China. Additionally, we work closely with our vendors in order to have the product shipped directly to you from their warehouse if that means you will get the product faster.

Items will have availability status shown once a size/color is selected on the product page; this availability status will also be shown on the shopping cart page and in your order confirmation email. Most products will be marked "In Stock - Ships Within 2 business days". These products will ship same or two business day. The earlier in the day the order is placed, the better the chance it will ship that day.

FREE SHIPPING

We are glad to bring our customers great value and service. That’s why we provide free shipping for order above $150 value, from our warehouses in Korea, India & China by ePacket or EMS and in USA by USPS.

SHIPPING TO OVER 200 COUNTRIES

We are proud to offer international shipping services that currently operate in over 200 countries worldwide. Nothing means more to us than bringing great value and service to all bts fans around the world. We will continue to grow to deliver the BEST bts merchandise and the BEST service to meet your need.

However, there are some locations we are unable to ship due to covid-19 issues. If you happen to be from one of those countries we will contact you.

CUSTOMS

We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.

HOW MANY DAYS DOES SHIPPING TAKE?

Shipping time varies by location. These are our estimates using Our Insured International Shipping Courier:

Location	*Estimated Shipping Time
United States	08-16 Business days
Canada, Europe	08-16 Business days
Australia, New Zealand	10-18 Business days
East Asia	08-18 Business days
Southeast Asia	10-20 Business days
Middle east	10-20 Business days
Mexico, Central America, South America	14-20 Business days

* A week has 5 business days, Business day = Number of working days from Monday to Friday

*This doesn’t include our 2-4 day processing time.

DO YOU PROVIDE TRACKING INFORMATION

Sure, we will send your order tracking information & tracking link within 1-3 business days after processing your order which means after we ship it. We will always make sure to provide it as quickly as possible!

You will receive an email with a tracking number once your order is shipped

If you have any other questions, please contact us and we will do our best to help you out.

HOW TO TRACK MY ORDER?

You can track your order by navigating to our ’tracking' page, enter your tracking number or you may also try to track your order here: https://www.17track.net/en

WHAT IS A INSURED SHIPPING?

If you place your order with insured shipping, order will be protected meaning that if your package is not arrived within 45 business days, we will be happy to make a full refund without question asked, OR will also be happy to resend/replace another package (the same items) in your order for free.

WHERE IS MY PACKAGE?

Depending on the country you live, shipping internationally usually takes 60 days at most but for example if you live in the US, Europe or East Asia, it takes maximum 24 business days for the package to arrive + 3 processing days. For rare cases, shipping may take longer due to covid-19, weather and waiting for airline to transfer the package & customs.

MY TRACKING SAYS “NO INFORMATION AVAILABLE AT THE MOMENT”.

For some shipping companies, it takes 2-5 business days for the tracking information to be updated on the system after the item is shipped. If your order was placed more than 7 business days ago and there is still no information on your tracking number, please contact us via email at [email protected]

MY TRACKING INFO SHOWS MY PACKAGE WAS DELIVERED, BUT I NEVER RECEIVE IT

We know how important your order is! We provides our customers with the option to track your package. If the tracking information states that your items have been delivered but you have not received it, please check around your neighbourhood in case another home received it by mistake. Speak with family, roommates, etc. in the event they received it on your behalf. The package may also have been left with property managers or an apartment office. Sometime the package cannot be delivered because you entered an INCORRECT phone number during your checkout so our shipping company cannot contact you when the package arrived at your location.

Questions / Concerns?

If anything is unclear or if your have a special circumstance, give us a shout!
We can be reached by facebook live chat or email, [email protected]
We will always do our best help you ~